Return and Refund Policy

Effective Date: 18 December 2025
Contact Information
For questions about returns or refunds, reach our Customer Service team:
•     Email: support@digitalhomesupply.com
•     Phone: 208‑379‑3860
•     Address: 784 S. Clearwater Loop, Post Falls, ID 83854
•     Hours: Monday–Friday, 8 AM–4 PM MST
Return Eligibility
You may return products within 5 days of receipt if:
•     Items are unused, undamaged, and in original packaging
•     All labels, tags, and accessories are included
•     Proof of purchase is provided
How to Return
1.     Contact us within 7 days of receiving your order (support@digitalhomesupply.com or 208‑379‑3860).
2.     Provide your order number and reason for return.
3.     We’ll send return instructions and, if applicable, a Return Merchandise Authorization (RMA) and shipping label.
4.     Pack the item securely in original packaging and include all documentation.
5.     Ship the item within 3 business days using a trackable method.
Return Shipping Costs
•     Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Refunds
•     Refunds are issued after inspection of returned items.
•     Approved refunds are processed to the original payment method.
•     Please allow up to 14 days for funds to appear in your account.
•     Partial refunds may apply if items are not returned in original condition or are late.
Exchanges
We replace items if they are defective, damaged, or incorrect.
•     Defective/Incorrect items: We cover shipping costs.
•     Change of mind: Customers cover shipping costs.
Exceptions
The following items cannot be returned or refunded:
•     Custom or personalized products
•     Perishable goods (e.g., food, flowers)
•     Intimate or sanitary items (e.g., underwear, swimwear, personal care) unless unopened
•     Gift cards and downloadable software
Order Cancellations
•     Before shipment: Orders can be canceled for a full refund.
•     After shipment: Follow the return process after receiving the product.
Legal Rights
This policy does not affect any statutory rights you may have under applicable law.