Shipping Policy

At Delustra LLC (“we,” “us,” or “our”), we are committed to providing a seamless and transparent shipping experience. This Shipping Policy outlines the terms and conditions related to deliveries from digitalhomesupply.com.
2. Shipping Destinations
•     Currently Available: United States
•     Future Expansion: We are working to expand our shipping destinations. Please check back for updates.
3. Shipping Costs
•     Domestic (USA): Standard and flat-rate shipping options available.
•     International: Not currently offered.
•     Customs & Duties: Any applicable fees, taxes, or duties are the customer’s responsibility.
•     Transparency: All shipping costs are calculated and displayed at checkout. No hidden fees.
4. Order Processing
•     Processing Time: 1–2 business days (Monday–Friday, excluding holidays).
•     Cut-Off Time: Orders placed before 12:00 PM EST are processed the same day.
•     Weekend/Holiday Orders: Processed on the next business day.
5. Delivery Estimates
•     Domestic Standard: 3–5 business days
•     Domestic Expedited: 1–2 business days
•     International: 7–14 business days (when available)
Note: Delivery times are estimates and may vary due to weather, customs, or carrier delays.
6. Shipping Methods & Carriers
•     Domestic Carriers: USPS, UPS, FedEx
•     International Carriers: DHL, FedEx International (future)
•     Tracking: All orders include tracking details via email.
•     Insurance: Shipments are insured against loss or damage.
7. Order Tracking
Customers will receive:
•     Tracking number
•     Carrier name
•     Link to track shipment
Track orders at digitalhomesupply.com/track-order or directly on the carrier’s website.
8. Delivery Issues
•     Delayed Packages: Contact us if delivery exceeds the estimated timeframe.
•     Lost Packages: If marked “delivered” but not received, verify your address, check with neighbors/building management, then contact us.
•     Damaged Packages: Report within 5 days with photos. We will arrange replacement or refund.
9. Missing Items
Report missing items within 3 days of delivery. Provide your order number and details. We will promptly resolve with replacement or refund.
10. Returns & Refunds
•     Eligibility: Returns accepted within 20 days of delivery. Items must be unused, undamaged, and in original packaging.
•     Exclusions: Personalized or perishable goods may not be eligible.
•     Return Shipping: Customer pays unless item is defective or incorrect.
•     Refunds: Processed within 14 days to the original payment method.
See our Return & Refund Policy for full details.
11. Incorrect Address
Customers are responsible for providing accurate shipping information. Packages returned due to incorrect addresses may incur additional shipping charges.
12. International Customs & Duties
International shipments may require customs clearance, causing delays. Duties, taxes, and fees are the buyer’s responsibility. Policies vary by country.
13. Contact Information
•     Email: support@digitalhomesupply.com
•     Phone: 208-379-3860
•     Address:
Delustra LLC
784 South Clearwater Loop
Post Falls, ID 83854, USA
•     Hours: Monday–Friday, 8 AM–4 PM MST
14. Policy Updates
We may update this Shipping Policy at any time. Changes take effect immediately upon posting. Please review periodically.